Replacement or Refund. Your Choice!
We make products that should last. If they don't or if they're not right when they arrive we'll fix it.
There are two different things covered here, so we've kept them separate.
30-day returns
If your order isn't right for you because of wrong fit, wrong vibe, just not what you hoped for, send it back within 30 days of receipt for a full refund or exchange. No questions asked, no restocking fees, no awkward emails about why.
A few practical points:
Products need to come back unworn, in the original condition with the original packaing
One return or exchange per order (multiple items in one return or exchange allowed)
Pre-order products follow the same rule, counted from the day you receive them, not the day you reserved
How to start a return
Email contact@sefastudios.com with:
Your order number
A short description of what's wrong
A clear photo of the issue (for warranty claims especially)
A real person reads every email. We'll come back within 24 hours on weekdays, 48 on weekends, with the next step. No automated forms, no escalation tiers, no "thank you for your patience" while we ignore you for two weeks.